Workspaces include customer support

Mike's Notes

This is where I will keep detailed working notes on creating Workspaces > Customer Support. Eventually, these will become permanent, better-written documentation stored elsewhere. Hopefully, someone will come up with a better name than this working title.

This replaces the coverage in Industry Workspace dated 13/10/2025.

Testing

The current online mockup is version 2 and will be updated frequently. If you are helping with testing, please remember to delete your browser cache so you see the daily changes. Eventually, a live demo version will be available for field trials.

Learning

(To come)

Why

Ajabbi will adopt the Atlassian approach. Provide enough learning material

Resources

• https://www.blog.ajabbi.com/2025/10/industry-workspace.html

References

• Reference

Repository

• Home > Ajabbi Research > Library >
• Home > Handbook > 

Last Updated

18/12/2025

Workspaces include customer support

By: Mike Peters

On a Sandy Beach: 17/12/2025

Mike is the inventor and architect of Pipi and the founder of Ajabbi.

Open-source

This open-source SaaS cloud system will be shared on GitHub and GitLab.

Dedication

This workspace is dedicated to the life and work of .

Change Log

Ver 2 combines support with learning.

Existing products

(to come)

Features

This is a basic comparison of features in support software.

[TABLE]

Data Model

(to come)

Database Entities

• Facility
• Party
• etc

Standards

The workspace must comply with all applicable international standards.

• (To come)

Support

There will be extensive free documentation sets tailored for different users.

Every user account includes access to customer support when using these modules (which can be enabled or disabled in account settings). 

Modules with descriptions

• Customer
  Customer support dashboard.
• Bookmarks
  Bookmarked web pages.
• Support
  The ways of getting customer support.
• Contact
  A contact web form.
• Forum
  Post questions and answers to a forum using a web form.
• Live Chat
  Live chat with a human.
• Office Hours
  Book a time slot using a calendar for a 1-on-1.
• Requests
  Add a feature request using a web form.
• Tickets
  Create a support ticket about your account or workspace.
• (To come)
• Feature Vote
  Vote to prioritise features.
• Feedback
  A simple feedback web form.
• Surveys
  Complete a web survey about the workspace you are using.
• Learning
  Training material available for self-directed learning
• Explanation
  "Background information and conceptual discussions that provide context and illuminate topics more broadly." - Tom Johnson.
• How to Guide
  "Practical guides focused on providing the steps to solve real-world problems." - Tom Johnson.
• Reference
  "Technical descriptions and factual information about the system, APIs, parameters, etc." - Tom Johnson.
• Tutorial
  "Lessons that provide a learning experience, taking users step-by-step through hands-on exercises to build skills and familiarity." - Tom Johnson.

Workspace navigation menu

This default outline needs significant work. The outline can be easily customised by future users via drag-and-drop and tick boxes to toggle features on and off.

• Generic User Account
• Applications
• Customer (v2)
• Bookmarks
• (To come)
• Support
• Contact
• Forum
• Live Chat
• Office Hours
• Requests
• Tickets
• (To come)
• Feature Vote
• Feedback
• Surveys
• Learning
• Explanation
• How to Guide
• Reference
• Tutorial
• Settings